Terms of Service

These Terms of Service (“Terms”) are a contract between you and TOKEN LABS LIMITED (company number 17372231), trading as HateInterviews (“HateInterviews,” “we,” “us,” or “our”), for use of our websites, APIs, dashboard, and desktop software (together, the “Services”). By creating an account, downloading the app, or using the Services, you agree to these Terms. Our Privacy Policy explains how we process personal data; it is a transparency notice, not a substitute for these Terms.

Registered office: 98 Lozells Road, Birmingham, England, B19 2TB. Contact support@hateinterviews.com for questions about these Terms.

If you use the Services on behalf of a company, you confirm you can bind that company, and “you” includes that entity.

HateInterviews is an AI-assisted interview copilot. Our client apps can listen during a session, transcribe speech, and show suggested answers. The web dashboard lets you manage your account, credits, subscription, and interview history. Available platforms and features may change as we ship updates. Nothing in the Services guarantees a job offer or interview outcome.

You must be at least 16 (or older if your country requires a higher age for online contracts) and capable of entering a binding contract. Provide accurate registration details and keep credentials secure. You are responsible for activity under your account. Tell us promptly at support@hateinterviews.com if you suspect unauthorised access. We may refuse, suspend, or close accounts that breach these Terms or create security, legal, or abuse risk.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use HateInterviews client software solely to access the Services on platforms we support. The software may update automatically. Except where mandatory law says otherwise, you may not reverse engineer, redistribute, rent, or build a competing product from the software.

You agree not to:

• break any applicable law or third-party right;
• attack, probe, or overload our systems, or bypass rate limits or access controls;
• scrape or bulk-export content or user data without permission;
• share logins or resell access except as we expressly allow;
• upload malware or disrupt the Services;
• use the Services in breach of an employer’s, school’s, or interviewer’s rules — you alone decide whether assistance tools are allowed in a given interview;
• capture or process other people’s audio (including interviewers) where that is unlawful or without a basis you are entitled to rely on.

The app may include features meant to reduce visibility during screen sharing or capture (sometimes called “undetectable” or stealth). Behaviour depends on operating system version, meeting client, capture path, and settings. We do not promise the app will be invisible everywhere or that it cannot be detected. Detection, overlay quirks, or slower suggestions are not defects that automatically entitle you to a refund, except as set out in the refund rules below.

Paid features are sold as subscriptions and/or interview credits. Credits are used while a session is active at the rates shown in the product. Promotional or purchased credits may expire if we disclose an expiry when they are granted.

Subscriptions renew automatically at the then-current price unless you cancel before renewal in the billing portal or dashboard. Canceling stops future renewals; you normally keep access until the end of the paid period. We will give reasonable notice of material price increases where required. Taxes may apply. Payments are processed by Stripe; Stripe’s terms apply to checkout.

Before you pay, the checkout flow will show the plan or credit pack, price, and billing period. Keep your payment method details current.

Cancel anytime. You may cancel a subscription at any time. We do not ordinarily give mid-cycle pro-rata refunds; you keep access until the period ends.

UK consumer cooling-off (distance contracts). If you are a consumer in the UK buying digital content or an online subscription at a distance, you may have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to start supplying digital content or Service access during that period (for example by using credits or opening a paid session), you may lose or reduce that cancellation right for the content already supplied, as allowed by those Regulations. We will ask for any required acknowledgements at checkout where applicable. Statutory rights under the Consumer Rights Act 2015 (for example that digital content be of satisfactory quality and as described) are not excluded by these Terms where they cannot be excluded by law.

Credits. Credit packs and consumed credits are generally non-refundable once purchased or used, except where UK law requires otherwise or we agree in writing.

Defect goodwill window. If the software cannot run on a currently supported platform and version because of a clear product defect, contact support within 72 hours of purchase with enough detail (and a short recording if we ask) to reproduce the issue. Approved refunds go to the original payment method; processor fees may be non-refundable.

We may refuse discretionary refunds where usage was substantial, where the complaint is about interview outcomes, detection, answer quality, or third-party meeting tools, or where we detect abuse. Chargebacks filed without contacting us first may lead to account suspension while we investigate.

If you join an invite-only creator or affiliate programme, the commission rules shown in the creator or admin dashboard also apply. We may withhold or reverse commissions for fraud, self-referral, or chargebacks as described in that programme.

We and our licensors own the Services, branding, and software. Feedback you send may be used to improve the product without obligation to you. You keep rights in content you provide (for example a CV in a client app). We never save your CV on our servers; during a live interview it may be held briefly in memory only as needed to generate suggestions.

The Services depend on third parties (auth, hosting, payments, speech-to-text, LLMs). Their outages or model behaviour are outside our sole control and are not, by themselves, a breach of these Terms.

Except for non-excludable statutory rights, the Services are provided on an “as available” basis. We do not warrant uninterrupted or error-free operation, that suggestions will be accurate, or that the app will work with every meeting platform or OS configuration.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under English law (including non-excludable Consumer Rights Act remedies).

Subject to that: we are not liable for indirect or consequential loss, lost profits, lost data, or loss of opportunity to the extent permitted by law. Our total liability for claims arising out of the Services is limited to the amounts you paid us for the Services in the 12 months before the claim (or £50 if you have not paid).

To the extent permitted by law, you will indemnify HateInterviews against claims arising from your misuse of the Services, your breach of these Terms, or your unlawful capture or use of others’ audio or content, except to the extent caused by our fraud or wilful misconduct.

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or create security or legal risk. Clauses that by nature should survive (IP, liability, indemnity, governing law) survive termination.

We may update these Terms by posting a new version with a revised date. Material changes may also be emailed to your account address. If you continue using the Services after the effective date, the new Terms apply, except where mandatory law requires a different process.

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that UK consumers may also bring proceedings in their local courts where mandatory consumer rules allow.

Please email support@hateinterviews.com first so we can try to resolve disputes informally. The contracting entity is TOKEN LABS LIMITED as stated in section 1.

Related: Privacy Policy · Cookie Notice